FAQ Frequently Asked Questions

Q: What forms of payment do you accept?

A: You may pay with debit or credit card at the time of service. You will be asked to leave a confidential credit card on file that will be billed for services provided outside the office, like clinical phone calls.

Q: Do you take insurance?

A: We are considered an "out-of-network" provider for insurance. This means that you pay the full amount at the time of service and may then submit a claim to your insurer. As a complimentary service, Excel Psychiatric Associates can assist you in submitting this claim for personal reimbursement. For more information, please contact our administrative staff at 704-457-9292.

Q: What is the difference between a "brief" and "standard" appointment?

A: A brief appointment is generally 20-25 minutes and a standard appointment is generally 45-50 minutes. If you have another therapist and Dr. Chepke is mainly helping you with medications, then a brief visit is generally sufficient. If you are doing psychotherapy with Dr. Chepke, then a standard appointment is more appropriate. The type of appointment you need will be discussed with your Provider at the end of your consultation.

Q: What happens if I cancel or miss an appointment?

A: If you contact us within 24 business hours of your appointment you may reschedule with no additional cost, and we will offer the appointment time to someone else. If you cancel the appointment within 24 hours of your appointment or if you miss your appointment, we are unable to offer the appointment to someone else so you will be charged the full amount of the appointment.

Q: Why do you bill for clinical phone calls?

A: In our experience, doctors spend 1-3 hours per day in "indirect" patient care, doing things like answering email, phone calls, filling out forms, etc. Since most doctors do not bill for these services they tend to limit their availability to you or raise the cost of their office appointments to cover their losses. We believe that it is fair and simple to charge per service based on an hourly rate. If you do not utilize these services, you are not paying for them. On the other hand, when you need these services your doctor is there for you and will not rush you. Please note that your credit card will be charged at the time of service for clinical phone calls. You will not be billed for phone calls relating to scheduling, billing, or other non-clinical questions.